SERVICE & MAINTENANCE

By UK Hot Tubs

At UK Hot Tubs, we are committed to providing excellent service and maintenance to keep your hot tub in great condition. Our team of experienced engineers specialises in hot tub repairs and servicing, taking care in every job, big or small.

Regular maintenance is important to help your hot tub last longer and work properly. With years of experience, we make sure everything is running smoothly and help prevent problems before they happen.

SERVICES WE OFFER

We offer a comprehensive range of services to keep your equipment in top condition. Our Full Annual Service, recommended yearly, ensures everything runs smoothly, while our Drain and Refill service, suggested every three months, maintains optimal performance.

We also provide Valet Services for a thorough clean, Maintenance Visits as part of our membership plans, and a Shut Down Service for when you need to pause operations. Additionally, our Rise & Shine Services help get everything up and running efficiently. Whatever you need, we’re here to provide expert care and support.

FULL ANNUAL SERVICE

Recommended once a year

WHATS INCLUDED?

  • Pre-works chemical test
  • Shock dose water
  • Chemical flush added
  • Filters removed and treated
  • All jets set to open
  • Air diverters open
  • Diverters set to middle
  • Circulate flush and shock
  • Plumbing checked for leaks
  • Cabinet cleaned
  • Check & clean cover
  • All pumps checked
  • Water drained
  • Heaters checked
  • Heater gaskets changed
  • Remove residual water
  • Acrylic shell cleaned
  • Fill with fresh water
  • Prime pumps
  • Time reset
  • Filter cycle set and found
  • Tub set to heat
  • Filters jet washed and re-fitted
  • Sanitiser added
  • Anti scale added
  • pH and alkalinity balanced
  • UV cover protected
  • Chemical dispenser replenished
  • Review customers chemical stock
  • Post works chemical test
  • Checking sanitiser, pH and alkalinity
  • Notify customer of any issues found

DRAIN & REFILL

Recommended every 3 months

WHATS INCLUDED?

  • Pre-works chemical test
  • Shock dose water
  • Filters removed and treated
  • All jets set to open
  • Air diverters open
  • Diverters set to middle
  • Circulate shock
  • Check & clean cover
  • Water drained
  • Remove residual water
  • Acrylic shell cleaned
  • Fill with fresh water
  • Prime pumps
  • Time reset
  • Filter cycle set and found
  • Tub set to heat
  • Sanitiser added
  • Anti scale added
  • pH and alkalinity balanced
  • UV cover protected
  • Chemical dispenser replenished
  • Review customers chemical stock
  • Post works chemical test
  • Checking sanitiser, pH and alkalinity
  • Notify customer of any issues found

VALET SERVICE

Provides a thorough and professional clean

WHATS INCLUDED?

  • Pre-works chemical test
  • Shock dose water
  • Chemical flush added
  • Filters removed and treated
  • All jets set to open
  • Air diverters open
  • Diverters set to middle
  • Circulate flush and shock
  • Cabinet cleaned
  • Check & clean cover
  • Water drained
  • Remove residual water
  • Acrylic shell cleaned
  • Fill with fresh water
  • Prime pumps
  • Time reset
  • Filter cycle set and found
  • Tub set to heat
  • Filters jet washed and re-fitted
  • Sanitiser added
  • Anti-scale added
  • pH and alkalinity balanced
  • UV cover protected
  • Chemical dispenser replenished
  • Review customers chemical stock
  • Post works chemical test
  • Checking sanitiser, pH, and alkalinity
  • Notify customer of any issues found

SHUT DOWN

For when you need to pause operation

WHATS INCLUDED?

  • Pre-works chemical test
  • Shock dose water
  • Filters removed and treated
  • All jets set to open
  • Air diverters open
  • Diverters set to middle
  • Circulate shock
  • Check & clean cover
  • Water drained
  • Remove residual water
  • Acrylic shell cleaned
  • Fill with fresh water
  • Prime pumps
  • Time reset
  • Filter cycle set and found
  • Tub set to heat
  • Sanitiser added
  • Anti scale added
  • pH and alkalinity balanced
  • UV cover protected
  • Chemical dispenser replenished
  • Review customers chemical stock
  • Post works chemical test
  • Checking sanitiser, pH and alkalinity
  • Notify customer of any issues found

RISE & SHINE

Get everything up and running efficiently

WHATS INCLUDED?

  • Connect pump unions
  • Connect heater unions
  • Cover cleaned and UV protected
  • Cabinet cleaned
  • Acrylic shell cleaned
  • Headrests refitted
  • Filters refitted
  • Fill with fresh water
  • Air controls opened
  • Shock dose water and run pumps
  • Prime pumps
  • Time reset
  • Filter cycle set and found
  • Tub set to heat
  • Sanitiser added
  • Anti-scale added
  • pH and alkalinity balanced
  • Post works chemical test
  • Checking sanitiser, pH, and alkalinity
  • Notify customer of any issues found

MAINTENANCE VISITS

Part of Maintenance Plans L1-3

WHATS INCLUDED?

  • Pre-works chemical test
  • Shock dose water
  • Filters rinsed and re-fitted
  • All jets set to open
  • Air diverters open
  • Diverters set to middle
  • Circulate shock
  • Check & clean cover
  • Acrylic shell cleaned
  • Filter cycle set and found
  • Tub set to heat
  • Sanitiser added if required
  • Anti-scale added
  • pH and alkalinity balanced
  • Chemical dispenser replenished
  • Review customers chemical stock
  • Post works chemical test
  • Checking sanitiser, pH, and alkalinity
  • Notify customer of any issues found

RELOCATIONS

By UK Hot Tubs

Whether moving home, purchasing a second-hand hot tub, or relocating a spa within a garden, expert handling ensures a smooth and efficient process.

With experience in hot tub relocations and installations, our team specialises in spa moves, using the skills, knowledge, and professional equipment needed for a seamless relocation.

AREAS WE COVER

Counties We Serve

  • Hampshire
  • East Sussex
  • West Sussex
  • Kent (Partial Coverage)
  • Dorset (Partial Coverage)
  • Wiltshire
  • Surrey
  • Oxfordshire (Partial Coverage)
  • Hertfordshire (Partial Coverage)
  • London
  • Berkshire

Covered Postcodes

  • PO Area
  • SO Area
  • Area 1 (BN, RH, GU, RG, BH, SP)
  • Area 2 (SN, HP, AL, OX, HA, KT, SM, CR, BR, DA, WD, UB, SL, TW)
  • Area 3 (London) (SW, SE, NW, N, E)
  • Area 4 (DT, BA, BS, RM, EN, IG, SS, CM, ME, GL, TN)

REPAIRS

By UK Hot Tubs

Whatever the make or model of your hot tub, UK Hot Tubs has the expertise to diagnose and repair issues efficiently. With access to a reliable network of trusted suppliers, we ensure high-quality parts and swift repairs to get your hot tub back in perfect working order.

Our professional and friendly team takes the stress out of hot tub repairs, so you can sit back, relax, and enjoy your spa once again.

COMMON HOT TUB FAULTS & HOW TO ADDRESS THEM

Hot tubs are sophisticated systems, and occasional faults can arise. Below are some of the most common issues, along with tips for diagnosing and resolving them. If you experience any of these problems and require professional assistance, please feel free to get in touch with our team. Our experts are here to help diagnose and resolve your hot tub issues promptly and efficiently.

  • Ensure your filters are clean and in good condition.
  • Check if the circulation pump is moving water when the heater is active.
  • Confirm that the water level in the hot tub is sufficient.
  • If your system has a pressure switch, it might need adjustment.
  • Bleed air from all pumps and the heater to ensure proper water flow.
  • Make sure the filters are clean and not obstructing circulation.
  • Check if the pump is functioning and circulating water effectively.

Sensor faults are often due to sensor failure, but they can also indicate a problem with the PCB (Printed Circuit Board).

  • Identify when the issue occurs – is there a specific pattern?
  • If the spa trips when pressing a particular button, the component linked to that function is likely the cause.
  • If the spa trips when the heat indicator activates, this may suggest a heater-related problem.
  • Measure how much water is being lost over 24 hours or a week.
  • Remove the inspection panel to locate the source of the leak.
  • Check that all unions and fittings are tight and secure.

Contact Us to find out more