At UK Hot Tubs, we are committed to providing excellent service and maintenance to keep your hot tub in great condition. Our team of experienced engineers specialises in hot tub repairs and servicing, taking care in every job, big or small.
Regular maintenance is important to help your hot tub last longer and work properly. With years of experience, we make sure everything is running smoothly and help prevent problems before they happen.
Whatever the make or model of your hot tub, UK Hot Tubs has the expertise to diagnose and repair issues efficiently. With access to a reliable network of trusted suppliers, we ensure high-quality parts and swift repairs to get your hot tub back in perfect working order.
Our professional and friendly team takes the stress out of hot tub repairs, so you can sit back, relax, and enjoy your spa once again.
We offer a comprehensive range of services to keep your equipment in top condition.
Our Full Annual Service, recommended yearly, ensures everything runs smoothly.
Our Drain and Refill service, suggested every three months, maintains optimal performance.
We also provide Valet Services for a thorough clean, Maintenance Visits as part of our membership plans, and a Shut Down Service for when you need to pause operations. Additionally, our Rise & Shine Services help get everything up and running efficiently.
Air source heat pump servicing involves checking and cleaning the system to ensure it’s working efficiently.
It’s recommended to have a professional technician service your Hot Tub or Swimspa heat pump at least once a year.
Whatever you need, we’re here to provide expert care and support.
All prices include VAT
✔ Pre-Service Checks
✔ Cleaning & Inspection
✔ Pump & Heater Maintenance
✔ Refilling & Balancing
✔ Final Touches
✔ Post-Service Testing
Valet Service – £275
Guarantees
Expert Technicians
Additional Checks
Help Us Help You
Valet Service Includes:
✔ Pre-Service Checks
✔ Cleaning & Inspection
✔ Water Drainage & Shell Cleaning
✔ Refilling & System Setup
✔ Final Balancing & Protection
✔ Post-Service Testing & Reporting
Drain and Refill Service – From £240
Guarantees
Expert Technicians
Additional Checks
Help Us Help You
Drain and Refill Includes:
✔ Pre-Service Checks
✔ Cleaning & Inspection
✔ Water Drainage & Shell Cleaning
✔ Refilling & System Setup
✔ Final Balancing & Protection
✔ Post-Service Testing & Reporting
What’s included
Or book with a Shut Down Service to save £40!
Our team has years of experience diagnosing and repairing hot tubs, ensuring you’re in safe hands.
We inspect your hot tub for underlying issues and provide recommendations.
To improve the chances of a swift repair, please provide as much detail as possible. Photos or videos of the issue can be particularly helpful.
Covers up to 1.5 hours
Servicing involves checking and cleaning your heat pump system to ensure it’s working efficiently. It’s highly recommended to have a professional technician service your Hot Tub or Swim Spa heat pump at least once a year to maintain optimal performance.
Our team has years of experience diagnosing and repairing hot tubs, ensuring you’re in safe hands.
We inspect your hot tub for underlying issues and provide recommendations.
To improve the chances of a swift repair, please provide as much detail as possible. Photos or videos of the issue can be particularly helpful.
Whether moving home, purchasing a second-hand hot tub, or relocating a spa within a garden, expert handling ensures a smooth and efficient process.
With experience in hot tub relocations and installations, our team specialises in spa moves, using the skills, knowledge, and professional equipment needed for a seamless relocation.
Hot tubs are sophisticated systems, and occasional faults can arise. Below are some of the most common issues, along with tips for diagnosing and resolving them. If you experience any of these problems and require professional assistance, please feel free to get in touch with our team. Our experts are here to help diagnose and resolve your hot tub issues promptly and efficiently.
Sensor faults are often due to sensor failure, but they can also indicate a problem with the PCB (Printed Circuit Board).
✅ Test and Adjust Water Chemistry
✅ Remove Existing Scale
✅ Use a Scale Control Product
✅ Use a Pre-Filter When Filling the Hot Tub
✅ Monitor & Maintain Water Circulation
✅ Regular Filter Maintenance
✅ Consult Your Dealer for Prevention Tips
Clogs in the jets:
Damage to the jets:
Wear and tear:
Bacterial Growth:
Chemical Imbalances:
Organic Matter Build-up:
Check Sanitation:
Check pH and Chemical Levels:
Check for Organic Matter:
Check and Clean the Filters:
Drain and Refill the Water:
Cover Care:
Water Circulation:
User Guidelines:
Regular Testing:
✅ Test and Adjust pH Levels
✅ Check and Maintain Sanitizer Levels
✅ Shock the Water
✅ Clean the Filters
✅ Ensure Proper Water Circulation
✅ Drain and Refill If Necessary
✅ Consult Your Dealer
✅ Test and Balance Water Regularly
✅ Shock the Water to Maintain Sanitisation
✅ Allow Chlorine Levels to Normalize Before Use
✅ Keep the Hot Tub Clean
✅ Rinse Off Before Entering
✅ Consider Alternative Water Care Options
✅ Consult Your Dealer for Expert Advice
If these steps don’t resolve the issue, there could be a more significant problem with the pump or plumbing requiring professional inspection. Let me know if you need more details!
Hot Tub Losing Water But No Leak? What’s the Problem?
If your hot tub is losing water but you don’t see any visible leaks, it could be due to several factors such as natural evaporation, splashing, overflow, equipment malfunctions, or hidden leaks. Conditions like temperature, humidity, user activity, and faulty components (such as valves, pumps, or heaters) can contribute to water loss. At UK Hot Tubs, we recommend regular inspections and maintenance to help identify and resolve these issues before they become bigger problems.
Many hot tub owners assume that water loss always points to a leak, but this isn’t always the case. Natural evaporation, splashing, and even body absorption can cause the water level to drop. In most cases, unless you’re splashing a lot, the most common cause of water loss will be evaporation. Let’s take a closer look at this issue.
Evaporation is a daily process where water will gradually disappear from your hot tub without any visible signs. It’s the most common cause of water loss and is entirely normal. The best way to manage this is by using a hot tub cover that sits directly on the water’s surface to reduce the effects.
Evaporation is affected by both external and internal factors:
External Factors: Hotter air and higher wind speeds will cause more water to evaporate compared to cooler, still air. Areas with high humidity will experience less evaporation, while dry heat regions (like Arizona) will see much higher rates.
Internal Factors: Hot water evaporates faster than cold water, and the larger the surface area of your tub, the more water will evaporate. Increased usage also raises the surface area exposed to air, resulting in more evaporation.
On average, a hot tub will lose about 1-2 inches of water per week due to evaporation, but this can vary depending on the weather and other factors. If the water loss exceeds 2 inches per week, it may indicate a problem.
To determine if your hot tub is losing water from evaporation or a potential leak, follow these steps:
Multiply your daily rate by 7 to get the weekly evaporation loss. If it’s significantly higher than the typical 1-2 inches, you may need to inspect for leaks or equipment malfunctions. Be sure to consider environmental factors like weather conditions when evaluating the results.
This is the most obvious cause for many of us. If you’re dripping water when exiting the hot tub (who doesn’t?), or if children are splashing water out, it’s simply being carried out of the tub. Here are some tips to manage this:
Additionally, if your hot tub is located on a wooden deck, be mindful of how much water gets onto the deck to avoid potential water damage.
Regular maintenance, such as checking your hot tub cover, ensuring the water level is correct, and inspecting for equipment issues, can help prevent unnecessary water loss. If you’re noticing more water loss than usual, don’t hesitate to give us a call. We recommend checking for hidden leaks or possible pump malfunctions and performing a deep clean of your filter system.
By taking these simple steps and being aware of the common causes of water loss, you can keep your hot tub running efficiently and enjoy it without worrying about excessive water loss.