Our Hot Tub Care for Life Memberships offer a budget-friendly service schedule tailored for you and your hot tub.
Spread the costs conveniently over the year through manageable monthly payments, all while enjoying added benefits and discounts on consumables, spare parts, callouts, and labour fees. Unwind in the prime spot of your garden, knowing you’re not bound by lengthy contracts as our service plans are memberships not contracts.
From just a yearly service to quarterly drain and refills all the way to weekly visits, we have membership plans that suit. If our pre-designed service or maintenance plans don’t quite match with what you require, we would be happy to craft a bespoke service plan for you.
We love your hot tub as much as you do, so sit back and relax in the best seat in the garden knowing that your hot tub is in good hands.
WHATS INCLUDED?
WHATS INCLUDED?
WHATS INCLUDED?
With our membership scheme you could be saving money on services, chemicals, filters, accessories and components
You will be entitled to 20% discount on component parts and 20% off our range of chemicals, filters and accessories + 10% on cover orders
We will try our very best to have a technician with you in the event of a call out as soon as possible and will endeavour to be with you within 5 working days
Our care packages are memberships and not contracts so you can cancel at anytime
Includes |
AMonthly £16.50 |
BMonthly £29.50 |
B+Monthly £33.50 |
CMonthly £60.50 |
1Monthly £104.50 |
2Monthly £148.50 |
3Monthly £231 |
| Weekly Visits |
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| Fortnightly Visits |
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| Monthly Visits |
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| Drain & Refill (every 3 months) |
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| Additional Drain & Refill (if required) |
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| Full Annual Service |
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| Winterise + Rise & Shine |
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| No Call Out Fees (including first hour) |
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| No Additional Labour Fees |
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| Discount on Component Parts | 20% | 20% | 20% | 20% | 20% | 20% | 20% |
| Discount on Chemicals, Filters & Accessories | 20% | 20% | 20% | 20% | 20% | 20% | 20% |
| New Filters Installed at Full Service |
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| Top up Basic, Regular Chemicals on Visits |
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| Cover Orders | 10% | 10% | 10% | 10% | 10% | 10% | 10% |
These Terms and Conditions (“Terms”) govern the Hot Tub Service Plan Membership (“Membership”) offered by [UK Hot Tubs Ltd] (“The Company”) to its service plan members. By enrolling in the Membership, you agree to abide by these Terms. Please read these Terms carefully.
1. MEMBERSHIP BENEFITS
1.1. The included benefits in the Care Plan Membership are outlined in the Care Plan Membership Table provided separately by the Company. These benefits are subject to change at the discretion of the Company.
2. MEMBERSHIP CANCELLATIONS
2.1. The Membership is not a contract and can be cancelled at any time by the customer with one month’s notice.
2.2. As the Membership is a rolling membership, cancellation does not entitle the customer to any refunds, even if the Membership benefits have not been fully utilized.
2.3. Membership and payments will remain active until cancelled by the customer. Upon cancellation, all Membership benefits will be forfeited.
2.4. Cancellation part-way through any Membership period will not entitle the customer to refunds or credits, and any services that were due as part of the Membership will no longer be carried out.
3. PAYMENT TERMS
3.1. Payment for the Membership can be made by various methods, including standing order.
3.2. If payment is made by standing order, it is the customer’s responsibility to stop this payment when cancelling the Membership.
3.3. Any payments made due to the failure to cancel the standing order after ending the Membership are non-refundable.
4. DISCOUNTS FOR MEMBERSHIP
4.1. The Company may offer discounts to Members who join the Service Membership with the expectation of obtaining a discount off any services or works provided by the Company.
4.2. The Company reserves the right to charge for any discount received by a member if the Member does not complete at least one full year of Membership from the date of the works for which the discount was applied.
5. ELIGIBILITY FOR INCLUDED SERVICES
5.1. Each Membership plan that includes a service, such as an annual service or a quarterly drain and refill, requires the Member to complete a specific number of months of Membership payments before becoming eligible for that service.
5.2. For example, for an annual service, the Member must complete 12 months of Membership payments before being entitled to receive the annual service.
5.3. For quarterly drain and refill services, the Member must complete three consecutive months of Membership payments on a rolling basis before becoming eligible for each subsequent quarterly service.
5.4. If a member cancels their Membership before completing the required number of months of payments, they will not be eligible to receive the included service, and no refunds or credits will be provided for the unutilized portion of the service.
6. SERVICE LEVEL
6.1. This Membership does not include emergency callouts and is only applicable during the Company’s normal working hours.
6.2. The Company will make every effort to attend to your hot tub within 5 days of receiving notification of service needs. However, it is important to note that we cannot always guarantee that this timeframe will be met due to factors such as workload, location, or availability of service personnel.
7. PRICING REVIEW
7.1. Our intention is to maintain the agreed pricing for your Membership. However, due to recent experiences with significant cost increases and the unstable pricing of fuel and supply chain factors beyond our control, we reserve the right to review pricing should it be necessary.
7.2. Our primary aim is to consistently provide a high-quality, value-for-money service. However, this commitment must align with the financial sustainability of the Company to ensure that we can continue delivering exceptional service.
8. ACRYLIC, CABINET, AND FRAME ISSUES
8.1. Please note that this Membership does not cover acrylic issues, including but not limited to surface damage or cosmetic imperfections. Additionally, it does not cover cabinet or frame issues. These issues are not part of the services provided under this Membership.
9. GENERAL PROVISIONS
9.1. The Company reserves the right to modify these Terms at any time. Notification of changes will be provided to active Members through the contact information provided by the customer.
9.2. The Company reserves the right to terminate a Membership in the event of noncompliance with these Terms or any unlawful or unethical behaviour on the part of the customer. 9.3. The Company is not responsible for any damage to the hot tub or other equipment that occurs due to the customer’s negligence or misuse.
10. COVERAGE AREA
10.1. Please note that the coverage area for this Membership is limited to a 50-mile radius from our premises. Service requests outside of this area may be subject to additional charges or limitations.
11. CONTACT INFORMATION
For any inquiries or to cancel the Membership, please contact:
Customer Support
Telephone: 02392 471073
Email: info@ukhottubs.co.uk
By enrolling in the Hot Tub Service Plan Membership, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Failure to adhere to these Terms may result in the termination of your Membership.
